Frequently Asked Questions
Pricing, pickup, returns, wholesale and warranty — the things people ask before they drive out to the warehouse.
Pricing & Stock
What does “50% off retail” actually mean?
We price brand-new furniture and Home Depot return products at half of the comparable retail price you'd pay at a major retailer. Tags reflect the outlet price — what you see on the floor is what you pay.
How often does the floor change?
New truckloads land weekly. Fast-moving categories — sofas, refrigerators, washer/dryers — turn over in days. Slow-movers stay until they sell. Call ahead if you're chasing a specific piece.
Are the appliances new or used?
Most of our appliance floor is Home Depot return product — a mix of sealed-box overstock that was never installed, and open-box returns that were lightly used or refused at delivery. Every piece is inspected and tagged with condition notes.
Do you negotiate?
Tags are the price. For wholesale loads — pallet, bunk or truckload — pricing scales with volume, so volume buyers get a better per-piece rate.
Pickup, Delivery & Returns
Do you deliver?
We're a pickup-first warehouse. Local third-party haulers can be referred at checkout for furniture and appliance delivery across the Hudson Valley.
What if it doesn't fit in my vehicle?
We can hold paid items for a short window while you arrange a bigger vehicle or a hauler. Forklift available for pallets and big appliances.
What's your return policy?
Inventory is closeout, so most sales are final once you've loaded out. We do our best to flag any condition issues at the tag — please ask before you load and inspect appliances before pickup. See our Terms of Service for the full policy.
Wholesale & Payment
Can I buy wholesale or by the pallet?
Yes — pallet, bunk and full-truckload pricing is available across all categories. See our Wholesale page for load sizes and customer types we serve.
Do I need a resale certificate?
No — anyone can buy at our wholesale pricing. A New York resale certificate or tax-exempt certificate just lets us write the ticket without sales tax.
What forms of payment do you take?
Major credit cards, debit cards and cash. For wholesale truckload pickups, call ahead to confirm payment method.
Warranty
Do appliances come with a warranty?
Manufacturer warranties on Home Depot return appliances are not guaranteed — coverage depends on the brand, the serial number, and whether the original purchase was registered. Some sealed-box items still qualify for the original manufacturer's coverage; ask before you buy.
Do you offer a store warranty?
We do our best to flag any condition issues at the tag. Please test/inspect appliances at pickup. Specific warranty terms for an item, if any, are listed on its tag.
Still Have a Question?
Call (845) 209-9999 and we'll walk you through what's on the floor.